Our Shipping Policy
FIREPLACESPRO - SHIPPING POLICY OVERVIEW
Upon the completion of your order placement, an immediate action will ensue - a notification and a comprehensive confirmation email will be dispatched to your provided address from our dedicated email of FireplacesPro. This email holds significance as it denotes the successful processing of your purchase within our system and the pre-authorization of your credit card. Subsequently, the transmission of your order will be facilitated to our transit team, tasked with collaborating alongside our supplier and/or warehouse manager to validate the immediate availability of your chosen item for prompt packaging and shipment.
In the unexpected scenario where your selected item faces unavailability or is placed on backorder(which is not in stock currently), the pre-authorization will be annulled, and a rapid email communication will be initiated to apprise you of this development. If the ordered items within your order become eligible for shipping within a span of 7-14 days, or if your order comprises Made-to-order or customized items with lead times stretching from 2-24 weeks, the charges will be processed, and the shipping process will commence. Following the completion of the manufacturing process and the items being primed for shipment, you will be issued a shipping confirmation notice with tracking information.
FREE DELIVERY ARE ONLY TO THE 48 STATES (EXCEPT ALASKA & HAWAAI)
IF ANY DAMAGES IN DELIVERY
Upon the arrival of the item(s) you've ordered, we kindly request that you perform a meticulous inspection of the packaging. Should you notice any signs of damage to the packaging, it is crucial to make a comprehensive note of these observations at the time of signing for the delivery. In the unfortunate circumstance where your item(s) arrive in a compromised or damaged state, we strongly encourage you to take photo and video showcasing the extent of the damage and promptly send them to our dedicated email address at support@fireplacespro.com. Your swift action in providing visual documentation enables us to initiate an insurance claim on your behalf to expedite the resolution process.
In the case of defective items, we are committed to facilitating replacements at no additional cost to you. It is imperative to thoroughly inspect any damage sustained during shipment immediately upon delivery, and should any discrepancies be identified, it is crucial to file any necessary claims within 2 days of receiving the items. Your timely notification of any shipment damages, whether via email or phone, allows us to take appropriate measures, including promptly sending a replacement or initiating a full refund of the purchase price. It's important to note that any delays in filing claims may result in additional expenses for you, our valued customer.
For shipments handled via freight, extra care is warranted during the examination process. In instances where any damage or missing items are detected, it becomes the customer's responsibility to meticulously document these issues on the bill of lading before providing your acknowledgment for the delivery. If you encounter situations involving damaged or missing items, we kindly request immediate notification via email to support@fireplacespro.com or phone to +1 (844) 494-7710. This notification enables us to swiftly make arrangements to have replacements shipped directly to you.
We kindly ask that you refrain from refusing the shipment outright. Any return of the shipment should only occur subsequent to our issuance of a Return Merchandise Authorization (RMA). Without the requisite RMA, regrettably, we cannot accept any returned shipments. Therefore, it is essential to coordinate with our team to obtain the necessary authorization. Please note that if a shipment is returned without an RMA, the responsibility for such action lies with the customer.
Prompt reporting of any missing items is essential and should be completed within 3 days of receiving your package. If a package arrives at your doorstep with items missing, we implore you to contact us immediately via email or phone. It's important to understand that we cannot assume liability for missing items if more than 3 days have elapsed since the receipt of the package. Additionally, in cases involving undeliverable or refused merchandise, please be aware that freight charges will be incurred in both directions, even if the initial purchase was made with the benefit of Free shipping.
AFTER SHIPMENT
Upon the receipt and processing of your order, our initial step involves conducting a thorough evaluation of the stock availability status pertaining to your chosen item. This assessment typically commences within a maximum timeframe of 7 days from the date of your order placement. Subsequently, the initiation of card processing is activated in cooperation with this stock evaluation process.
As soon as the tracking numbers associated with your order become accessible within our system, we diligently ensure their prompt forwarding to the email address provided during your purchase transaction. However, in the event that you do not receive this vital tracking information from our team within an 8-day period subsequent to your order, we encourage you to promptly reach out to us via email at support@fireplacespro.com. Your communication is pivotal to us, and we strive to ensure your satisfaction and provide the necessary assistance.
We kindly emphasize that the estimated delivery dates provided for high-demand items, backorders, products with low or depleted inventory, as well as custom-made orders, as explicitly indicated on the product or cart pages, remain tentative and are subject to potential alterations. We acknowledge the importance of this information to manage your expectations regarding the delivery timeline for such specific item categories.
For particular Made to Order(starts manufacturing after the confirmation of order from Customer) items are within the range of 4 to 10 weeks.
The BI-DEEP-XT presents an Extra Tall viewing area, towering at 18” in height, a remarkable 6” taller than our other Panorama models. It boasts a deep media tray and comes standard with an array of customizable options, including an impressive log set, ICE media, pebbles, stones, black glass, and vermiculite embers, enabling consumers to tailor the appearance of their fireplace to their liking. Built with Amantii’s cutting-edge Vibrant multi-colored flame presentation, users can effortlessly transition from Yellow to Orange to Red with a simple click of the remote. Panorama fireplaces are suitable for both Indoor and Outdoor use.
Full Frame Viewing Area The Panorama Series offers various lengths and depth options, along with the flexibility to install your fireplace with your preferred finishing material directly against the glass for a sleek "clean face" design or utilizing the provided black metal surround. The choice is yours – customize your design to suit your preferences!
Please note: The BI-DEEP-XT fireplace models showcase the latest multi-color flame presentation.
Features
- All models are suitable for either indoor or outdoor use.
- Boasts an incredible 17 3/4” high viewing area.
- Features black glass side panels and a mirrored media tray.
- State-of-the-art flame presentation allows for vibrant, multi-colored flames, effortlessly adjustable from Yellow to Orange to Red via the remote control.
- Ambient Canopy lighting offers 13 colors to set the desired ambiance.
- DEEP models feature 2 flame sets for added visual appeal.
- Equipped with a 2-stage heater for customizable warmth.
- Hardwire ready for convenient installation.
- Thermostat hard-wire ready for enhanced control and efficiency.
- Flame functionality can be operated independently of heat.
- Includes a single remote control for managing flame, ambient canopy lighting, and heater settings.
- Full-frame viewing design enables the use of finishing materials right up to the glass for a tailored appearance.
- Optional black steel surround is included in the package, providing flexibility in design choices
Specification
40"
- Volts - 120 AC 60 Hz
- Watts - 1465 W Max
- Width - 38 5/8” or 98.1 cm
- Height - 29 1/2” or 75 cm
- Depth - 12 5/8” or 32.2 cm
- BTU - 5000
- Rough Wall Opening - 40”× 30“ or 101.6 cm× 76.2 cm
50"
- Volts - 120 AC 60 Hz
- Watts - 1465 W Max
- Width - 48 5/8” or 123.5 cm
- Height - 29 1/2” or 75 cm
- Depth - 12 5/8” or 32.2 cm
- BTU - 5000
- Rough Wall Opening - 50”× 30“ or 127 cm ×76.2 cm
60"
- Volts - 120 AC 60 Hz
- Watts - 1465 W Max
- Width - 58 5/8” or 148.5 cm
- Height - 29 1/2” or 75 cm
- Depth - 12 5/8” or 32.2 cm
- BTU - 5000
- Rough Wall Opening - 60”× 30“ or 152.4 cm× 76.2 cm
72"
- Volts - 120 AC 60 Hz
- Watts - 1465 W Max
- Width - 72 1/8” or 183.2 cm
- Height - 29 1/2” or 75 cm
- Depth - 12 5/8” or 32.2 cm
- BTU - 5000
- Rough Wall Opening - 73 1/2”× 30“ or 186.7 cm× 76.2 cm
80"
- Volts - 120 AC 60 Hz
- Watts - 1465 W Max
- Width - 88 5/8” or 225.2 cm
- Height - 29 1/2” or 75 cm
- Depth - 12 5/8” or 32.2 cm
- BTU - 5000
- Rough Wall Opening - 89 1/2”× 30“ or 227.3 cm× 76.2 cm
Included Accessories
The BI-DEEP-XT series comes with your choice of a 15 piece log set or ICE media kit including large glass chunks, clear and blue diamond media.
Flame Presentation
Vibrant, multi-colored state-of-the-art flame presentation – change from Yellow to Orange to Red with just a click of the remote. Can all be done separately and mixed to make lots of combinations.
Ambient Canopy Lighting
Ambient canopy lighting illuminates media like never before. Cast a colorful glow over the supplied decorative media in the tray below. Cycle through a rainbow of 13 different colors. Blend flame colors with contrasting canopy lighting for a unique presentation – the combinations are limitless.
Documents
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