Our Refunds Policy

 FIREPLACESPRO - REFUNDS & CANCELLATIONS OVERVIEW

 

CANCELLATIONS

In the event you seek to cancel an order, we kindly request immediate contact with our support team via support@fireplacespro.com or call us at +1 (844) 494-7710 before the order undergoes processing. Should the order have already been dispatched from our warehouse, rest assured that you can still initiate a return or exchange following our established return policy guidelines / Replacement policy guidelines. However, it's important to note that shipping times may differ based on the distinct policies of various brands associated with the products.

REFUNDS

In the event that the ordered item is returned due to damages or any other concerns, our returns process ensures that the product is safely returned to our warehouse. Upon its arrival at the warehouse, we promptly initiate the refund process, expediting the reimbursement procedure. Consequently, you can anticipate the refunded amount to reflect in your bank account within an estimated time frame of 5 to 10 business days.