Our Returns Policy

FIREPLACESPRO - RETURNS & REPLACEMENT OVERVIEW

 

RETURNS

To qualify for a return, products must retain their original packaging, including pallets, and must remain unutilized or modified in any way. Additionally, they should maintain a resalable condition to be eligible for return. It's important to note that certain categories such as Special order(starts manufacturing once the order confirmed by customers) items are exempt from our standard return policy, which is Non Returnable/Cancellation. To verify the eligibility of an item, we recommend referencing the respective product page for specific guidelines.

Kindly take note that return shipping costs may apply to discounted orders. To maintain transparency, we would like to inform you that in the case of returning items purchased using discount codes, the refund amount will be adjusted by deducting the incurred return shipping expenses(we asure that will not be much).

If you have any inquiries or require further clarification regarding our returns policy or any other related concerns, please don't hesitate to get in touch with our dedicated customer support team. We are here to assist and address any queries you may have.

If you have any queries or concerns regarding returns, we encourage you to contact us via email at support@fireplacespro.com / info@fireplacespro.com. In the event you wish to initiate a return, we kindly request that you notify us within 15 days from the date of receipt of your order. Upon confirmation, we will issue a Return Merchandise Authorization (RMA) number, which is essential for processing your return shipment. It's important to note that returns are not applicable for gift cards.

Upon approval of your return request, an automatic refund will be initiated to your original payment method. Please allow a processing period of approximately 5-10 business days for your bank or credit card company to complete the refund transaction.

Upon the arrival of your order, we urge you to conduct a detailed inspection promptly. If you identify any issues such as defects, damages, or receipt of an incorrect item, we kindly request that you inform us within 2 days of receiving the order. This prompt notification enables us to swiftly address the concern and take appropriate corrective measures to ensure your satisfaction.

REPLACEMENTS

The most efficient process to secure the desired item is by initiating a return for the current item in your possession. Upon the acceptance of the return request, you'll have the opportunity to proceed with a separate purchase for the new item, ensuring a seamless and expedited transaction to acquire the desired product.

NON RETURNABLE BRANDS

  • AMANTII
  • REMII
  • SEIRRA FLAME

    Returns are not being accepted by these Three Brand Manufacturers. Please be aware that orders from these Brands will be treated as Non-Returnable.